Booking: All services require a credit card or gift certificate to make an appointment and you will not be billed unless there is a cancellation or no show. Please arrive 5 to 10 minutes prior to the scheduled starting time. Clients are expected to be clean prior to the session and may not be intoxicated in anyway.

Cancellation Policy: Your therapy times are reserved exclusively for you. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellation of a massage prior to 24 hours before the scheduled session will not be charged. Cancellation within 24 hours of the scheduled massage will be charged 50% of the session cost. We understand that unanticipated events occur in everyone’s life. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.

Late Arrival Policy: All treatment sessions have a specific time schedule therefore late arrivals will not receive extension of scheduled appointments.

Non Sexual Massage Therapy: Your massage therapist is providing professional massage therapy which is non sexual. If any client demonstrates any kind of inappropriate behavior, or initiates any inappropriate conversation or gestures toward the therapist, this will be considered sexual harassment and the massage will end immediately, FULL payment will be due, and the perpetrator will not be able to receive services from the therapist.

Privacy: All personal information will be protected according to HIPAA standards and client visits and conditions are confidential. As such, we will not discuss your visit with anybody without your express permission. Any advice given to you is only advice and not a medical diagnosis. If, during your massage, a symptom is discovered that massage is not suited to help with, you will be referred to a doctor.

Existing and New Medical Conditions: It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions. For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

PROCEDURES:

Your privacy will be honored at all times. You will have the room to yourself while disrobing and getting dressed. During your massage, you will always be covered with a drape. Clothing under the drape is optional and your decision to make. Please be respectful to the therapist, and remain under the drape at all times during your massage.

Communication with your therapist is highly important as the session is all about YOU and your experience. Feel free to say if anything needs to be modified to improve your massage: be it Temperature of the room, Music selection or volume, Area being addressed, Depth or pace of massage, If you would like to talk or be silent. The goal is for you to be happy with your experience, so feel free to talk to your therapist. As there are many reactions that can arise out of receiving deeper bodywork, your therapist will educate you to the best of their ability so you know what you can expect during and after a massage. You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction.